FAQs
Welcome to our FAQ section!
We have tried to answer the most frequently asked questions.
What payment methods are available to me?
With us you can conveniently pay with Apple Pay, Google Pay, Klarna, Mastercard, Visa, PayPal or instant transfer.
How much are the shipping costs?
We cover the shipping costs for all orders within Germany – you will receive your products free of shipping costs.
How long will it take for my order to arrive?
In-stock items usually reach you within 2 to 4 business days. If the item is not in stock, the delivery time will be extended accordingly, as we produce your items just-in-time to conserve resources.
Can I return my order if I am not satisfied?
Of course – if you are not satisfied with your order, you can return it to us within the statutory period.
How durable is conmoto furniture?
conmoto furniture is designed for long-term use indoors and outdoors. By using materials such as HPL, outdoor wood, and outdoor fabric covers, they are particularly resistant to UV radiation, moisture, and temperature fluctuations.
Are conmoto furniture suitable for year-round outdoor use?
All conmoto outdoor products are designed for year-round use. Nevertheless, it is recommended to additionally protect the furniture with covers during extreme weather conditions to maximize its lifespan.
How do I properly care for my conmoto furniture?
Cleaning is usually done with water and a mild detergent, such as dish soap. For detailed stain removal tips, please refer to our care instructions.
What material are conmoto furniture made of?
conmoto specializes in the use of HPL (High Pressure Laminate) for indoor and outdoor furniture. HPL is characterized by its high durability, scratch resistance, UV resistance, and ease of care, making it ideal for year-round use indoors and outdoors.
The range is complemented by high-quality furniture and design objects with wood and fabric elements, which bring a natural feel, warmth, and additional comfort to the collections. In this way, conmoto combines technical material performance with a homely aesthetic, creating durable solutions for various areas of application.
International Shipping Policies
How much does shipping within the EU cost?
Orders within the European Union are free of shipping costs for purchases over €100.00.
For orders below this amount, shipping costs will be calculated at checkout based on your location and the selected shipping method.
How much does shipping to Switzerland cost?
Orders to Switzerland are free of shipping costs for purchases over €100.00.
Please note that customs duties, taxes, and import fees may apply, which are not included in the product price or shipping costs. These fees are the responsibility of the recipient.
How much does shipping to the United Kingdom cost?
Orders to the United Kingdom are free of shipping costs for purchases over €100.00.
Any customs duties, import sales tax, or processing fees that may be levied by the British authorities are not included and must be paid by the customer upon delivery.
Who pays for the return shipping?
We will cover the return shipping costs for items that can be sent via standard parcel services.
For items that must be shipped by freight (non-parcel items), customers are responsible for the return shipping costs:
Within Germany: €75.00
To German islands: €100.00
Within the rest of the EU: €150.00
For returns from countries outside the European Union, customers bear the entire shipping costs.
FAQ status: April 2026

