Shipping directly from the manufacturer

FAQs

Welcome to our FAQ section!
We have tried to answer the most frequently asked questions.

What payment methods are available to me?

With us you can conveniently pay with Apple Pay, Google Pay, Klarna, Mastercard, Visa, PayPal or instant transfer.

How much are the shipping costs?

We cover the shipping costs for all orders within Germany – you will receive your products free of shipping costs.

How long will it take for my order to arrive?

In-stock items usually reach you within 2 to 4 business days. If the item is not in stock, the delivery time will be extended accordingly, as we produce your items just-in-time to conserve resources.

Can I return my order if I am not satisfied?

Of course – if you are not satisfied with your order, you can return it to us within the statutory period.

International Shipping Policies

How much does shipping within the EU cost?

Orders within the European Union are free of shipping costs for purchases over €100.00.

For orders below this amount, shipping costs will be calculated at checkout based on your location and the selected shipping method.

How much does shipping to Switzerland cost?

Orders to Switzerland are free of shipping costs for purchases over €100.00.

Please note that customs duties, taxes, and import fees may apply, which are not included in the product price or shipping costs. These fees are the responsibility of the recipient.

How much does shipping to the United Kingdom cost?

Orders to the United Kingdom are free of shipping costs for purchases over €100.00.

Any customs duties, import sales tax, or processing fees that may be levied by the British authorities are not included and must be paid by the customer upon delivery.

Who pays for the return shipping?

We will cover the return shipping costs for items that can be sent via standard parcel services.

For items that must be shipped by freight (non-parcel items), customers are responsible for the return shipping costs:

Within Germany: €75.00

To German islands: €100.00

Within the rest of the EU: €150.00

For returns from countries outside the European Union, customers bear the entire shipping costs.

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