NORMA . Fireplace tools
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5-year extended warranty
Advice: 0251 284 685 0
Free shipping & returns
14 days free return
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NORMA . Fireplace tools
If you have any questions, you are always welcome to contact us. We'll get back to you as soon as possible, within 24 hours on weekdays.
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- Timeless, functional design – fits any fireplace
- 4-piece set for optimal chimney care
- Freestanding stand for neat storage
- Robust, heat-resistant material
- Scratch-resistant, durable coating
Dimensions & Details
Material
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Tradition . Innovation . Region
Thanks to our just-in-time production, our furniture is manufactured in a resource-saving, regional manner and with an eye on the essentials in our own factory near Münster.
Frequently Asked Questions
What payment methods are available to me?
With us you can conveniently pay with Apple Pay, Google Pay, Klarna, Mastercard, Visa, PayPal or instant transfer.
How much are the shipping costs?
We cover the shipping costs for all orders within Germany – you will receive your products free of shipping costs.
How long will it take for my order to arrive?
Stock items usually reach you within 2 to 4 working days.
Can I return my order if I am not satisfied?
Of course – if you are not satisfied with your order, you can return it to us within the statutory period.
What shipping terms apply if my shipping address is outside Germany?
EU:
Orders within the European Union are free of shipping costs for purchases over €100.00.
For orders below this amount, shipping costs will be calculated at checkout based on your location and the selected shipping method.
CH:
Orders to Switzerland are free of shipping costs for purchases over €100.00.
Please note that customs duties, taxes, and import fees may apply, which are not included in the product price or shipping costs. These fees are the responsibility of the recipient.
GB:
Orders to the United Kingdom are free of shipping costs for purchases over €100.00.
Any customs duties, import sales tax, or handling fees that may be levied by the UK authorities are not included and must be paid by the customer upon delivery.
Returns:
We will cover the return shipping costs for items that can be shipped using standard parcel services.
For items that must be shipped by freight (non-parcel items), customers are responsible for the return shipping costs:
Within Germany: €75.00
To German islands: €100.00
Within the rest of the EU: €150.00
For returns from countries outside the European Union, customers are responsible for the entire shipping costs.